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Reservations

  • A 50% deposit of the total room cost including taxes is required to secure your reservation. We use PayPal for all deposits.Once the booking has been processed, you will receive a Reservation Confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at information@casadelsoul.info if you have any questions or require any changes. Please review our Cancellation Policy below. Secure your reservation with PayPal. The remaining balance of your total room cost including taxes (15% IVA tax + 2% INTUR Tax (Tourism Board) for a total of 17%) is due on check in at the hotel in cash.
  • Alternatively you may pay your hotel room balance via PayPal at least 7 days prior to your arrival. Please contact us at reservations@casadelsoul.info
  • We require a 3-night minimum booking for holiday reservations during the Christmas and New Years holiday period (December 22 – January 5) and a three-night minimum booking during the Easter holiday period.
  • Pets are not permitted at Casa del Soul
  • Air Condintioning is available in rooms with a $15/day surcharge.
  • Cancellations

  • Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.
  • Cancellations made more than 60 days from check-in date will receive a 75% refund of the deposit paid or the option of a full credit, which is valid for one year from cancellation date.
  • Cancellations made less than 60 days from check-in date will not receive a refund of the deposit paid,but will have a full credit, which is valid for one year from the cancellation date.
  • All refunds are payable by PayPal and are subject to PayPal fees. We do not issue refunds or credits for flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
  • There are no refunds or credits issued for reservation changes within 30 days of the arrival date that reduce the number of nights stayed.
  • There are no refunds or credits issued for early checkouts. Any "Special Deals" will pay "Full Price" if for a stay of less days than original reservation; and any "Special Deals" will then be voided
  • There are no refunds or credits issued due to bad weather, tropical storms or airport delays.
  • Please contact randy@casadelsoul.info for any questions or concerns.

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